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A summary of the changes needed as a result of the recent server upgrade

In a nutshell - the security checking for your mail

  1. Whereas your e-mail ACCOUNT name used to allow your own domain after the '@' sign - you now need to have the physical server name after the '@' sign. This will be one of (most likely first): secure.site-4u.com, ms0.site-4u.com, sfc.site-4u.com - the latter is only for customer who have received "Quarantine Digests" from a filter we use for pre-existing Spammy accounts.
  2. OPTIONALLY you can also increase the security of your e-mail connection but please only do this AFTER you have done, tested and recorded #1 above. This requires two changes - firstly the server name must be ventura.xssl.net and secondly - on the Advanced tab in Outlook Express you should click 'This server requires a secure connection' for both incoming and outgoing server - you will notice that the port numbers change from 25 and 110 respectively to 465 (or 26 if that fails) and 995 - if that doesn't happen automatically then click on OK / Close and try both sending and receiving mail and IF one fails (in/out) then change the appropriate port number to that above.

What follows is the latest instructions - in particular for anyone using mail on a mobile device

Outlook Express - general account setup

Getting into the 'account settings'

The first steps are:

  1. Open Outlook Express and wait until any startup activity has finished (e.g. Send and Receive Mail)
  2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
  3. then choose Accounts... as shown to the right. This option is usually the second from the bottom in the 'Tools' list

Of the Tabs across the top - all but the 'Mail' Tab are irrelevant for average users. Clicking on it will display all of your e-Mail accounts as shown to the left.

You should then double-click on the account you want to change. FYI that is equivalent to selecting the account (single click) and then clicking upon 'Properties'.

The first (top) item you can change is the name that only you see and it is only shown when doing a 'Send/Receive' and when Exporting and Importing Internet account files.

Under 'User Information' you should fill in the Name and E-Mail address to whatever degree of anonymity (or otherwise) you choose. Obviously if you want to receive replies then the E-Mail address needs to be at least an alias at a domain where you can pick up mail.

Leave the 'Include when...' blank IF you have more than one outgoing E-Mail address that you want to be able to select when sending but the Incoming address is already in an account that IS included - i.e. box ticked.

The Servers Tab will always be unique to the server that you are using to send and receive mail. For our servers we keep it simple by having the names of both Incoming and Outgoing servers the same.

The latter part (after the '@') of the account name MUST be one of:

secure.site-4u.com for MOST users, ms0.site-4u.com for A SMALL number of users or sfc.site-4u.com for those users who used to get Spam Filtering by Mail-Foundry sending you "Quarantine Digests" most days of the week Your account name MUST have the '@' and server name appended to your User Name.

'Secure Password Authentication' must be UN-checked and conversely:

'My server requires authentication' must be CHECKED as shown to the right.

As of 22 Apr 11 the server name is: ventura.xssl.net and CAN can be used for In/Out servers (POP3 and SMTP) as shown to the left.

The above server name can also be used for secure access to e-mail using a web browser, this is typically our 3-5 letter reference on your invoice followed by .bb4t.co.uk, for example: tesco.bb4t.co.uk

On the Connection Tab it will depend upon how you connect to the Internet but as a rule of Thumb:

  • Dial-Up users should have the box UN-checked
  • Users with real LANs (Local Area Network) should probably have the box ticked and the LAN selected.
  • Broadband users will depend upon their suppliers (of Broadband) and the technology they have used. If it is working without problems then 'leave it'. If users are getting disconnected and the 'Disconnect after Send/Receive' ISN'T CHECKED in Outlook Tools -> Options -> Connection (Tab) then try unchecking it.

The Security Tab (not illustrated) is for advanced users only everything will be unchecked and '3DES' will be displayed as an algorithm. If anything IS filled in then it is beyond the scope of this short Web page to explain what needs to be filled-in.

The Advanced Tab (shown to the Left) can be left with everything unckecked and Out/In ports set to 25 and 110 as shown.

However, if you use SquirrelMail (The name for WebMail on our servers) you MAY wish to keep temporary copies of Incoming e-Mails on the server for use when using Squirrelmail - offsite for example.

If you choose this option then you will need to manage within your disk quota as exceeding it will cause e-Mail delays and even rejection. So please:

  • Do not use an expiry period of greater than 22 days
  • Remember to delete your 'Trash' folder on the server very regularly if you delete e-Mails in Squirrelmail prior to opening Outlook
  • Ensure that e-Mails with large attachments are deleted as quickly as possible - for instance - when the attachments have been detached and a reply (with original text perhaps) has been made.

I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.

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