A summary of the changes needed as a result of the recent server upgrade
In a nutshell - the security checking for your mail
- Whereas your e-mail ACCOUNT name used to allow your own domain after the '@'
sign - you now need to have the physical server name after the '@' sign.
This will be one of (most likely first): secure.site-4u.com, ms0.site-4u.com,
sfc.site-4u.com - the latter is only for customer who have received
"Quarantine Digests" from a filter we use for pre-existing Spammy accounts.
- OPTIONALLY you can also increase the security of your e-mail connection
but please only do this AFTER you have done, tested and recorded #1 above.
This requires two changes - firstly the server name must be
ventura.xssl.net and secondly - on the Advanced tab in Outlook Express you
should click 'This server requires a secure connection' for both incoming
and outgoing server - you will notice that the port numbers change from
25 and 110 respectively to 465 (or 26 if that fails) and 995 - if that doesn't happen automatically
then click on OK / Close and try both sending and receiving mail
and IF one fails (in/out) then change the appropriate port number
to that above.
What follows is the latest
instructions - in particular for anyone using mail on a mobile device
Outlook Express - general account setup
Getting into the 'account settings'
The first steps are:
- Open Outlook Express and
wait until any startup activity has finished (e.g. Send and Receive Mail)
- Select the Tools option from the action list just below the
Window title bar (bright blue at the top of the window)
- then choose Accounts... as shown to the right.
This option is usually the second from the bottom in the 'Tools' list
Of the Tabs across the top - all but the 'Mail' Tab are irrelevant for
average users. Clicking on it will display all of your e-Mail accounts
as shown to the left.
You should then double-click on the account you want to change.
FYI that is equivalent to selecting the account (single click) and then
clicking upon 'Properties'.
The first (top) item you can change is the name that only you see
and it is only shown when doing a 'Send/Receive' and when Exporting and
Importing Internet account files.
Under 'User Information' you should fill in the Name and E-Mail address to
whatever degree of anonymity (or otherwise) you choose.
Obviously if you want to receive replies then the E-Mail address needs to
be at least an alias at a domain where you can pick up mail.
Leave the 'Include when...' blank IF you have more than one outgoing
E-Mail address that you want to be able to select when sending but the
Incoming address is already in an account that IS included - i.e. box ticked.
The Servers Tab will always be unique to the server that
you are using to send and receive mail.
For our servers we keep it simple by having the names of both Incoming and
Outgoing servers the same.
The latter part (after the '@') of the account name MUST be one of:
secure.site-4u.com for MOST users,
ms0.site-4u.com for A SMALL number of users or
sfc.site-4u.com for those users who used to get Spam Filtering
by Mail-Foundry sending you "Quarantine Digests" most days of the week
Your account name MUST have the '@' and server name appended to your User Name.
'Secure Password Authentication' must be UN-checked and
'My server requires authentication' must be CHECKED
as shown to the right.
As of 22 Apr 11 the server name is: ventura.xssl.net
and CAN can be used for In/Out servers (POP3 and SMTP) as shown to the left.
The above server name can also be used for secure access to e-mail using a web
browser, this is typically our 3-5 letter reference on your invoice followed
by .bb4t.co.uk, for example: tesco.bb4t.co.uk
On the Connection Tab it will depend upon how you connect to the Internet
but as a rule of Thumb:
- Dial-Up users should have the box UN-checked
- Users with real LANs (Local Area Network) should probably have
the box ticked and the LAN selected.
- Broadband users will depend upon their suppliers (of Broadband) and
the technology they have used. If it is working without problems
then 'leave it'. If users are getting disconnected and the
'Disconnect after Send/Receive' ISN'T CHECKED in Outlook Tools -> Options
-> Connection (Tab) then try unchecking it.
The Security Tab (not illustrated) is for advanced users only
everything will be unchecked and '3DES' will be displayed as an
If anything IS filled in then it is beyond the scope of this short
Web page to explain what needs to be filled-in.
The Advanced Tab (shown to the Left) can be left with everything
unckecked and Out/In ports set to 25 and 110 as shown.
However, if you use SquirrelMail (The name for WebMail on our servers)
you MAY wish to keep temporary copies of Incoming e-Mails on the server
for use when using Squirrelmail - offsite for example.
If you choose this option then you will need to manage within your disk
quota as exceeding it will cause e-Mail delays and even rejection.
- Do not use an expiry period of greater than 22 days
- Remember to delete your 'Trash' folder on the server very regularly
if you delete e-Mails in Squirrelmail prior to opening Outlook
- Ensure that e-Mails with large attachments are deleted as quickly
as possible - for instance - when the attachments have been detached
and a reply (with original text perhaps) has been made.
I hope that has been useful. Any Comments, suggestions or corrections
to: Contact us please.
This would be especially useful if the software environment you have is
different to mine and the headings, text or prompts are different.